Accessibility
At Down Under Tours, we are dedicated to delivering exceptional and memorable tour experiences that cater to everyone. We take pride in our commitment to inclusivity and accessibility, constantly striving to improve our tours to guarantee that all guests can fully engage and relish in our adventures.
We try our very best to create a welcoming environment for all, we invite you to reach out with any mobility, cognitive or sensory needs to enable us to assist you and your family in having a great day in Tropical North Queensland.
Future fleet
In our upcoming initiatives, we look forward to three additional wheelchair accessible coaches into our existing fleet by September 2024. These coaches will feature innovative designs with side loading hydraulic lifts, and can accommodate up to four wheelchairs comfortably. By 2025, we plan to further bolster our accessibility efforts by adding two more of these specialized coaches to our fleet, ensuring more guests can enjoy seamless and inclusive travel experiences with us.
Looking for wheelchair accessible tours?
We’re committed to inclusivity and ensuring everyone can enjoy our tours to the fullest. We recommend the following tours for wheelchair users.
- Waterfall, Wetlands, and Skyrail Tour
- Kuranda Day Tours
- Hartley’s Crocodile Adventures
- Private tours
Waterfall, Wetlands and Skyrail Tour
This tour has been designed with purpose to be accessible to wheelchair using guests.
Explore the verdant palm forest of Cattana Wetlands alongside an experienced local driver guide, and uncover the majestic Barron Falls with the guidance of a Djabugay Aboriginal expert. Indulge in a delicious lunch at Skybury Coffee Plantation before heading to the delightful Emerald Creek Ice Creamery. Wrap up your day with an exhilarating ride on the Skyrail Rainforest Cableway, gliding over and through the awe-inspiring World Heritage Listed rainforest.
Click here to explore the Waterfall, Wetlands & Skyrail tour now
Private Tours
Travelling on a private tour provides the opportunity to have an itinerary built to suit your individual accessibility needs.
Embark on an exclusive private tour with Down Under Tours to explore the ancient rainforest of Tropical North Queensland. With our experienced local guides and comfortable private vehicles accommodating up to 6 passengers, you’ll discover the region’s beauty and unique insights firsthand. Let us know your interests, and we’ll tailor the experience accordingly, ensuring an unforgettable journey through our captivating landscapes and rich history.
Click here to read more about our private tours
Kuranda Day Tours
Explore the enchanting mountaintop village of Kuranda, nestled within the ancestral lands of the Djabugay Aboriginal people. Immerse yourself in the vast natural beauty, including the renowned Din Din (Barron Falls) waterfall within the UNESCO World Heritage Listed Wet Tropics Rainforest of Barron Gorge National Park. Our Kuranda Tours offers a delightful journey aboard the Kuranda Scenic Railway, with a pause at the Barron Falls lookout for breathtaking views. Experience aerial perspectives aboard the Skyrail Rainforest Cableway, and don’t miss the Barron Falls station for an up-close encounter with the majestic Barron Gorge from The Edge Lookout.
Click here to view the Kuranda day tours
Hartley’s Crocodile Adventures
Begin a scenic journey aboard our luxury coach along the Great Barrier Reef Drive to Hartley’s Crocodile Adventures, guided by a knowledgeable local driver. Upon arrival, explore the park at your own pace, encountering a variety of wildlife, including water birds, turtles, wallabies, and cassowaries. Highlights include a Wetlands cruise through the Melaleuca wetlands, home to saltwater crocodiles, and thrilling shows featuring venomous snakes and the impressive death roll of a saltwater crocodile. As an awarded Green Travel Leader, Hartley’s actively supports wildlife conservation efforts in North Queensland.
Click here to read more about the Hartley’s Crocodile Adventure tour
Accessibility FAQs
Do you cater for people who are blind or have low vision?
Certainly, we are ready to cater to individuals who are blind or have low vision. Our team is committed to offering assistance both on and off the coach, ensuring your safety and comfort throughout the tour.
Having hosted vision-impaired guests previously, we recognize the significance of providing a secure and pleasant experience. Please feel free to inform us of any assistance you may require – we’re more than willing to offer the necessary support to ensure your tour is both safe and enjoyable.
Can you accommodate Guide, Hearing and Assistance animals?
Yes, we can accommodate assistance animals. Please contact us to advise if you will be travelling with an assistance animal and ensure to have your assistance dog handler card on hand.
Do you cater for people who are deaf or have low hearing?
Yes, we cater to individuals who are deaf or have low hearing. Our commitment to inclusivity extends to ensuring that all passengers, regardless of hearing ability, can fully enjoy their experience onboard. To enhance accessibility, we have have invested in high quality audio systems on each coach, providing clear and crisp audio for every seat, and ensuring that everyone can engage with announcements, commentary, and other audio content throughout the journey.
Do you cater for people who have limited mobility?
Yes – some tours are more suitable than others so please get in touch with us to discuss your needs and we are more than happy to assist.
Do you cater for people who use wheelchairs or mobility scooters?
Yes, we do! We have a dedicated coach that is wheelchair accessible. Please get in touch with us to discuss your needs.
Do you cater for people with specific dietary requirements and food allergies or intolerances?
Our all-inclusive tours feature morning tea, lunch, and afternoon tea, with options available for various dietary preferences and restrictions. We accommodate gluten-free, dairy-free, vegetarian, pescatarian, and vegan diets. Simply inform your guide in the morning, and we’ll ensure that your dietary needs are met with options included on the menu.
Do you cater for people with cognitive disabilities or people on the Autism Spectrum?
Yes, we accommodate individuals with cognitive disabilities or those on the Autism Spectrum. We aim to create an inclusive environment where all guests can enjoy their tour experience to the fullest. If you have specific needs or requests, please inform us, and we’ll do our best to ensure your visit is comfortable and enjoyable.
Have any of the staff undergone disability awareness training?
Certainly: At this time, our staff are in the process of undergoing disability awareness training, with sessions scheduled throughout 2024. We are committed to enhancing our understanding and abilities to better serve all our guests, including those with disabilities. Your comfort and satisfaction are important to us, and we strive to continually improve our services to meet the needs of all our customers.
What tour would be most accessible friendly?
We recommend the following tours as they are most adaptable to suit specific needs
We also offer curated private tours – that way the tour can be customised to suit you. Please get in touch with us to explore the options. Check out more information here.
Do you have discounts/packages for a carer?
No we do not offer discounts or packages for carers.
Do you assist individuals whose primary language is not English?
We want to ensure your visit to the UNESCO World Heritage Listed rainforests of Kuranda, Daintree & Cape Tribulation will be a memory that lasts a lifetime. Whilst our driver-guides will deliver commentary in English on your tour, we also offer supporting written and audio language guides in German, French, Spanish, Italian, Japanese and Chinese. Read more information here.
Book your tour with us
We would love to have you along with us on one of our tours. We aim to deliver an experience that will live in your memory for a long time. Please get in touch with us to discuss how we can help create the best tour that suits you and your needs.
Day Tour Reservations
Phone: +61 7 4047 9097
Email: res@downundertours.com
Groups & Charters
Phone: +61 7 4047 9004
Email: groups@downundertours.com
26 Redden Street, Cairns, Queensland, 4870, Australia
Or fill out our contact form here.
